How Pecan Dental turned missed calls into booked appointments

01 / The practice

Summary

At Pecan Dental in McAllen, Texas, the front desk is part of almost every patient’s visit. The team checks people in, answers questions, manages appointments, and keeps the day moving. The phone rings through all of it.

Kairos supports that team by handling incoming calls and helping patients take the next step. Pecan Dental now handles more than 1,200 calls per month with Kairos, with over $21,000 in average monthly production.

02 / The everyday challenge

Challenge

When someone is standing at the front desk, a ringing phone can’t always come first. A patient needs help with a form. Another is ready to check out. Someone on the line wants to book, move an appointment, or ask a quick question.

For practice manager Jose Rodriguez, recall calls added another manual task to that list. He wanted the follow-up to happen without having to make every call himself, with workflows that fit the way his team already worked.

• Answer the call

  A place for patient calls to go when the front desk is busy.

• Find the right appointment

  Scheduling that follows the practice’s providers and appointment rules.

• Keep the team involved

  Hand off the conversations that need a person, with context.

03 / Calls that lead somewhere

Results

Kairos handles more than 1,200 calls per month for Pecan Dental, with over $21,000 in average monthly production. Patients can get help with appointment requests, scheduling changes, and everyday questions.

Jose describes onboarding as simple, with the Kairos team handling setup and responding quickly to his texts. Once it was running, he no longer had to keep manually calling old recalls. He could configure the workflows around what the practice needed.