Question 1

What is an AI receptionist?

Accepted Answer

An AI receptionist is software that answers phone calls, captures patient information, and handles scheduling automatically, without a human needing to pick up the phone. Kairos is an AI receptionist purpose-built for dental and orthodontic practices, integrating directly with your existing scheduling rules and practice management system.

Question 2

How long does onboarding take?

Accepted Answer

Most practices take 30 minutes to integrate. We handle the integration with your dental system (Dentrix, Eaglesoft, or Open Dental) and configure your scheduling rules. You decide whether Kairos starts with after-hours calls only or takes every call from day one.

Question 3

Which dental systems does Kairos integrate with?

Accepted Answer

Kairos integrates natively with Dentrix, Eaglesoft, and Open Dental. We embed directly into your existing system so there's no disruption to your current workflow or data migration required.

Question 4

Is Kairos HIPAA compliant?

Accepted Answer

Yes. Kairos is built with healthcare-grade security from the ground up. All patient data is encrypted in transit and at rest, and we sign a BAA with every practice. We are also pursuing SOC 2 Type II certification. We take data security as seriously as you do.

Question 5

How does scheduling rule customization work?

Accepted Answer

During onboarding, we map your specific rules: procedure durations, chair constraints, provider availability, protected consult blocks, surgical time blocks, and lab-dependent coordination. Kairos uses these rules every time it books an appointment.

Question 6

How do patient intake links work?

Accepted Answer

After a call, Kairos sends a secure SMS link to the patient. They fill out their information, upload insurance card photos, and confirm their reason for visit, all before they arrive. The data flows directly into your system.

Question 7

What happens when Kairos can't handle a call?

Accepted Answer

Kairos has built-in escalation logic. If a call requires human judgment (emergencies, complex insurance questions, or anything outside its rules), it routes the call to your staff with full context of what was already captured.

Question 8

Can I start small?

Accepted Answer

There's no long-term commitment. Your first month is discounted and you can cancel at the end of any billing period. You also choose how much Kairos handles: some practices start with after-hours and overflow calls only and expand to full coverage once they've seen the results, while others go all-in from day one. Multi-location groups get a discounted rate on each additional location.

Question 9

Can I change my plan or cancel at any time?

Accepted Answer

Yes. There are no long-term contracts. You can adjust your plan (add locations or providers) at any time, and cancellation takes effect at the end of your billing period.

Frequently asked questions